01670nas a2200289   4500000000100000008004100001260001300042653001100055653001100066653001200077653001000089653002500099653001900124653003300143653002700176653002100203100001500224700001800239700002000257245011500277856005100392300001000443490000700453050001700460520088900477022001401366       2003                            d  c2003 Jun10aBrazil10aHumans10aleprosy10aNepal10aPatient Satisfaction10aPilot Projects10aPractice Guidelines as Topic10aQuality of Health Care10aSocial Isolation1 aVan Dijk M1 aVisschedijk J1 aVan Der Kwaak A00a'Client satisfaction'--guidelines for assessing the quality of leprosy services from the clients' perspective.  uhttps://leprosyreview.org/article/74/2/11-2119  a112-90 v74  aVANDIJK 20033 a<p>In order to ensure that leprosy patients are detected and treated adequately, it is essential that they are satisfied with the services provided. Their satisfaction can be analysed by assessing the quality of the services from a client perspective. This will give crucial information for the identification of strengths and weaknesses of leprosy services, e.g. in areas such as health seeking behaviour and regularity of treatment. It necessitates, however, that special attention is given to clients' opinions and ideas, both of which are rarely included in reviews and evaluations of leprosy programmes. Hence, an initiative was taken to formulate guidelines for the conducting of a study on client satisfaction. These guidelines were pre-tested in two countries, Nepal and Brazil. The development and contents of these guidelines are highlighted and discussed in this paper.</p>  a0305-7518