ILEP Technical Bulletin 17 - A Toolkit for measuring the quality of leprosy services

Quality of service provision may be defined in different ways by different stakeholders. In the provision of healthcare there are two main groups to be considered, the providers and the service users. Providers have a mandate to make healthcare services available to their target population, with the long-term goal of improving health outcomes. No health service provision could be regarded as of high quality without routine provision for examining and acting upon the views of service users.